Can’t Login to Your ZUNDA ID?

ZUNDA ID is the account you use to log in to services provided by ZUNDA. If you can no longer log in to your account, please check the items below and contact ZUNDA if needed.

Note that if you see the following message when using a specific ZUNDA service, your account hasn’t been assigned a role that allows you to use that service.

Please check with your tenant administrator whether you can use the service. To see which roles can use which services, see the [Role Settings] page.

Please contact your tenant administrator and try logging in again, for example after they reset your login method to email authentication. For details on login methods, see the [Login Method Settings] page.

If your tenant administrator can’t log in either, please use your tenant’s recovery key. For how to issue and use a tenant recovery key, see the [How to Configure Login Recovery Settings] page.

We recommend rotating the recovery key after each use. Please ask your administrator to review the page above and follow the steps there.

Please contact us from the [ZUNDA IDにログインが出来ない方] page on ZUNDA Support.

We’ll check the status of your account and, if needed, reach out to you or your tenant administrator to ask for any necessary actions.